Refund policy
All professional spa equipment purchased from Rejuva Fresh Global comes with a 3 Year Warranty as well as a 30 day change of mind return option. To qualify for the 30 day change of mind return option all criteria below must be met, so please read carefully.
Information on how the 30 day change of mind return option works:
Should you decide within 30 calendar days (of order date) that you changed your mind and don’t want your machine, you’re entitled to ship it back to us for a partial refund.
When you return you will be eligible for:
- A refund (minus shipping & handling)
To be eligible for the 30 day change of mind return option, you must meet the ALL following criteria:
- Machine must be unpacked/unopened.
- Machine must be in the original packaging and must be completely new and unused in any way.
- Machines for which Rejuva Fresh School training has been completed are strictly non-returnable.
- Consumables such as gels, liquids and cartridges are strictly non-returnable and non-refundable.
- Machine must not be damaged (please see Warranty for this case)
- Return must be initiated within 30 days of delivery of order date.
- Return shipping arrangements and expense are the buyer’s responsibility. No return shipping labels will be provided for change of mind returns. Return shipping address will be in United States of America, even if you are located outside United States.
- Original shipping & handling costs and inspection costs are not refundable, therefore a 20% return fee is charged to cover such costs.
- This 20% return fee must be paid by the buyer via bank wire transfer to our bank account prior to receiving return address instructions. The return is not allowed to be paired by credit card or cash or check.
- Return must be approved by customer support. Do not under any circumstances send anything back to the address on your package. Sending any products to the address on your package is a violation of the terms of service of this website. In such case the buyer will not receive any refund, and the item will be shipped back to the buyer, and return shipping costs collected from buyer by a third party.
Order Cancellations
We have a fast turnaround time to ensure you receive your order as quickly as possible. Orders cannot be canceled if more than one hour has past. And should an order be cancelled within the one hour, the credit card, installment or PayPal transaction fees (2.9%-7.9%) are non-refundable, no exceptions. If your order is cancelled you will receive a full refund minus the transaction fees. Note: if you pay by bank wire, there will be no transaction fees other than $35-45 flat rate.