FREQUENTLY ASKED QUESTIONS

  • Leading spa equipment supplier and business partner, offering you powerful and effective non-invasive aesthetic solutions.
  • We are #1 in the world for laser and body contouring equipment with high quality and certification at a fair price. Our machines consistently outperform far more expensive equipment.
  • Highly efficient manufacturing corporation with integrated R&D, sales, training & after sales support.
  • Free training by Zoom or in-person, plus free framed certification.
  • We have a large inventories in many US states, Europe and well as in Shenzhen, with fast efficient delivery.
  • 1 to 1 service; every client is VIP.
  • We are always honest with our customers and our transparency is unmatched.
  • We always stand behind our warranties 100%.
  • Clear, friendly & knowledgeable communication by telephone, chat and email 24/7.
  • Lifetime tech support advice & enhanced warranties on all professional machines.
  • Please contact our sales representative by email (hello@rejuvafreshglobal.com), phone (1-888-436-3120), or live chat (bottom right corner on this website). Let us know what machines you need a quote for.
  • If you’d like a free virtual demo or a phone consultation, please tell us your availability.
  • We accept all major credit cards, PayPal, Apple Pay, bank wire, etc.
  • Our sales representatives are here 7 days a week to assist you to understand our product line. We look forward to working with you!
  • We use express door-to-door shipping by DHL, UPS, FedEx, etc., unless you request alternative delivery.
  • USA orders of in-stock products are delivered within 3-7 business days.
  • USA orders of products that we need to produce or customize prior to shipping are delivered within 7-15 business days.
  • International orders of in-stock products are delivered within 5-10 business days.
  • International orders of products that we need to produce prior to shipping are delivered within 7-15 business days.
  • These estimates include order processing times plus transit times.
  • In case of global supply chain challenges, shipping times could be longer than mentioned.
  • For some machines an additional one week may be required for preparation.
  • Rejuva Fresh Global focuses on offering you the most effective machines and sells exclusively online.
  • We also operate as a highly efficient integrated manufacturing corporation by managing everything from R&D, factory production (in China), warehousing (China, USA, Europe), sales & after-sales services (available for all buyers, worldwide).
  • This integrated and direct to consumer approach significantly reduces costs, and we not only reinvest to achieve better quality, we also pass some savings on to you.
  • There is need to pay other vendors for overpriced mediocre or uncertain equipment, especially when you can buy more powerful upgraded machines from us at a pretty reasonable price.
  • Yes, a complimentary online personal training session by Zoom is included with the purchase of all professional spa machines.
  • Optional in-person training is also available. In-person training will take place at your location and may require additional payment.
  • We also mail you an a framed certificate of completion, at no extra cost, once you complete the training lesson.
  • Yes, all professional machines have a lifetime warranty and are subject to strict quality control.
  • Rejuva Fresh Global provides a guarantee against any structural defects. The guarantee also covers spare parts.
  • For warranty terms, please see our Warranty Policy.
  • The warranty does not cover accidental damage, improper use, or other issues that are not attributable to the manufacturing process.
  • EMShape Neo uses high intensity concentrated magnetic muscle training (HICMMT) combined with optimized RF to help the body build strong muscle, tone, tighten, reduce fat, and create a lean & sculpted physique.
  • The manufacturing cost (including parts and labor) plus shipping cost may be similar to machines that cost ~$300,000
  • The maximum output and magnetic flux density may be more than, similar to, or less than that of machines that cost ~$300,000, depending on which model of EMShape Neo you choose.
  • Yes, if your shipping address is in United States, we offer interest-free financing for up to 6 months, as well as flexible payment options.
  • If you are an aesthetic business, we offer financing options which can allow you to acquire the latest technology without sacrificing your cash flow. You can also enjoy tax deductions. Learn more and apply here.
  • If your shipping address is in the USA you can also pay for your order using Shop Pay Installments.
  • Your products will be shipped as soon as your order is confirmed.
  • Yes! We offer FREE delivery for all orders worldwide, no minimum purchase.
  • For some countries, extra shipping costs may apply if express delivery is required.
  • We use all major delivery couriers, including DHL, FedEx, UPS, and local courier partners.
  • You’ll receive a tracking number by email, and you We want to help make your shopping experience as smooth & hassle-free as possible!
  • Yes! Most machines can be customized with your logo and/or other branding upon request.
  • Your other more elaborate design requests are also welcomed, subject to MOQ.
  • And, if you need a machine with functionality that is not shown on our website, please contact us and ask our customer service for a quote.
  • Yes, we offer both full and partial refunds, depending on your situation.
  • Please enquire for more information about our Refund Policy.

100% safe. Our payment provider is certified at Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant. This is the highest PCI level, so your information is super well protected!

In addition to credit card and bank wire transfer, we also accept PayPal.

  • To protect your investment, we offer lifetime technical support and an enhanced warranty, which covers main machine for lifetime and parts for 18 months from the date of delivery.
  • All our machines are under strict quality control, and technical solutions will be offered to you asap if any technical problem is reported. 
  • Replacement parts will be offered asap if any parts problem, and the replacement parts will 100% fix the problem.
  • We offer remote zoom video consultations guiding you how to replace any parts.
  • We pay for shipping costs and all replacement parts (if covered by the warranty terms) during the first 18 months of the warranty period.