FREQUENTLY ASKED QUESTIONS

  • If you are looking for professional grade beauty equipment, you probably want high quality machines that are effective, and a supplier that makes your life easier and your business grow.
  • Rejuva Fresh is a leading global innovator of devices for aesthetics and wellness.
  • We are constantly innovating and reinvesting in product development. Rejuva Fresh equipment outperforms machines that cost 2x - 30x more.
  • Large overseas inventories, with fast efficient delivery worldwide.
  • 1 to 1 service, advanced training, and marketing support. Every Rejuva Fresh client is VIP.
  • Our transparency is unmatched. We are always honest with our clients who want to make progress with us.
  • We always stand behind our warranties 100%.
  • Clear, friendly & knowledgeable communication by telephone, chat and email 24/7.
  • Lifetime technical support advice for all machines.

Yes, we have a large beautiful showroom and are available to offer you virtual demonstrations Monday - Friday 9am - 11pm EST. These live Zoom sessions let you see the equipment in action and ask questions directly with our team.To request a virtual demonstration or consultation, please visit our Contact Us page.

Most of our machines are designed for use by medical spas, clinics, and licensed professionals, because the technology is advanced and energy relatively strong. However, our machines are also very user-friendly, and some can potentially be safely used at home for personal use.

It depends on the specific machine, so we encourage you to contact us to schedule a consultation about your needs.

All orders are shipped using professional express door-to-door logistics services (such as DHL, UPS, FedEx, or trusted regional courier partners), unless an alternative delivery method or special customs channel is required.

Once an order is placed, processing typically begins within 1–5 business days. In some cases, such as inventory replenishment periods or customized orders, processing times may take longer.

For in-stock products, estimated express transit times are generally:

  • Approximately 4–15 business days for many major destinations worldwide
  • Approximately 8–25 business days for most other countries, depending on destination, package size, and customs procedures

Machines that are made to order or customized may require an additional 10–20 business days for preparation before shipment.

In certain situations such as global supply chain disruptions, customs processing, or local regulations, delivery times may be longer than estimated. We are always available to provide updates and guidance regarding your shipment and current logistics conditions.

For more details on delivery methods, tax-free shipping eligibility, customs clearance, and tracking, please refer to our Shipping Policy.

Yes! We offer free shipping worldwide, with no minimum.

Shipping costs may vary depending on the destination country and are factored into the ordering process.

For full details, please review our Shipping Policy or contact us for more information.

We use all major delivery couriers, including DHL, FedEx, UPS, and local courier partners. For more than 85 countries worldwide, we can also provide tax-free delivery and customs clearance.

Read full Shipping Policy

Comprehensive personalized training with Rejuva Fresh School educators is included with the purchase of any professional machine from Rejuva Fresh Global.

Complimentary training by Zoom is available for all eligible machines. Optional in-person training at your location is also available, and additional costs may apply depending on the equipment and location.

Upon successful completion of training, one official framed Certificate of Completion is provided per machine at no additional cost, upon request.

Clients also receive access to prerecorded installation videos, operational guidance, treatment protocols, and our training video library.

Ongoing support is available through our educator and support teams, with continued access to shared learning resources and expert guidance to help you maximize results.

For more information, please visit our Personalized Training page.

Yes, certainly, refresher training is always available for our clients. We provide a complimentary Zoom training with every purchase, and you can also later request optional additional Zoom sessions whenever needed. We also offer optional in person training (our instructor will go to your location.)

Your whole team is welcome to participate in the training. We encourage all practitioners who will be using the equipment to join so everyone can feel confident and supported.

Rejuva Fresh is a distributor and contract manufacturer.

Our expansive factories in Asia employ over 700 R&D engineers. Buying from a contract manufacturer offers you many benefits, including cost savings, fast turnaround times, and access to special expertise in areas such as quality control and material selection.

Our unique business model allows us to deliver higher ROI machines for our customers.

Most machines require a short setup process before use. Smaller units can usually be assembled and tested within about 20–30 minutes, while larger systems may take longer. Our team provides step-by-step guidance by video to make sure everything is installed flawlessly and ready for use.

All professional aesthetic machines purchased from Rejuva Fresh Global are covered by a comprehensive warranty and are subject to strict quality control standards.

Our warranty includes a Lifetime Support Guarantee, which provides ongoing remote technical assistance, along with 18 months of free parts replacement (terms and exclusions apply).

Each machine is also covered by a Shipping Protection Guarantee, subject to the conditions outlined in our Warranty Policy.

For complete warranty terms, conditions, and exclusions, please review our full Warranty Policy.

Yes. We provide ongoing technical support for all Rejuva Fresh Global machines.

Many technical questions and issues can be addressed efficiently via video call. Whenever needed, we ship replacement parts by express mail. Our dedicated support team works with urgency to get your machine back up and running so that any downtime is kept to a minimum.

For additional details or to request technical assistance, please visit our Support Page.

We provide complimentary marketing support to help you succeed with your new equipment. This includes digital assets such as photos, videos, and brochures, plus guidance on treatment menus, pricing, and ROI calculation.

To learn more about our company, services, and support resources, please visit our About US page.

To place an order, please submit a request through our website by completing the Get a Quote / Invoice + Free Consultation form on the product page or Contact page.

Once your request is received, a product advisor will review your details and follow up to assist with next steps, including product information, availability, and ordering guidance.

We highly recommend consulting with our product advisors prior to placing an order to ensure the equipment is well suited for your needs. You may request a consultation through the Contact page, and a member of our team will reach out to you.

Yes. We offer interest-free financing and flexible payment options to help make our equipment more accessible.

Financing options are available for eligible businesses and individuals and are designed to support your investment while maintaining cash flow. Tax benefits may also be available depending on your location and business structure. Please consult your tax advisor for specific guidance.

Financing plans are personalized based on your needs, and approvals are subject to standard application review and eligibility.

For more information or to apply, please visit our Financing page.

Yes, all machines can be customized with your logo or other branding upon request. Other design requests are also welcomed, and minimum order quantities may apply.

If you need a machine with functionality that is not shown on our website, please contact us to request a quote.

Yes. Payments on our website are processed through secure, industry-standard payment systems that comply with PCI DSS Level 1 (Payment Card Industry Data Security Standard) requirements, which represent the highest level of payment security.

This helps ensure that your payment information is handled safely and securely.

We also accept PayPal and bank wire transfer as additional payment options.